Please take a moment to read about our Declined Transaction Policies at the bottom.
GoddessDevaBitch.com values its customers and respects their privacy. We collect customer information in an effort to enhance your shopping experience and
to communicate with you about our products, service, promotions and contests. We do not sell or rent your personal information to third parties. As described
in this policy, we do, however, share your information with our affiliates and under certain circumstances, with third parties that provide services on our behalf or
with whom we have partnered to offer a particular product or service.
We collect information, such as name, e-mail and postal addresses, phone and credit card numbers from yo u when you visit our website, place an order online
or by phone, save your info with us online, or participate in a contest, promotion or survey. We maintain a record of your product interests and the purchases
you make online or by phone.
When you place an order or make a purchase from GoddessDevaBitch.com we use your personal information to process your order, send you e-mails to confirm
your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase.
To offer better service to you, we may combine information you give us and information about your product interests and purchases with information from third
parties, including demographic information and information that is publicly available.
We want to communicate with you only if you want us to. If you prefer not to receive promotional information from us, or if you do not want us to use your
information to enhance your shopping experience, please let us know by sending and e-mail to customerservice@goddessdevabitch.com . Please make sure
to include your full name and the e-mail address you used when you made a purchase from us. If you would like us to remove your name and address from
promotional lists, we will maintain your name in a "Do Not Contact" file to ensure that honor your request. It may take up to 10 business days to process your
e-mail request, and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from GoddessDevaBitch.
Please also note that when you make a purchase from us, we will continue to send you order confirmations via e-mail. In addition, we may also need to
contact you via phone, e-mail or postal mail with other questions regarding your order.
Protecting your order information is most important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is
transmitted over the Internet.
Unfortunately, some credit card transactions are declined. This is usually due to discrepancies in the information entered on the order. Internet-based
transaction systems are extremely sensitive to the accuracy of the information entered for the transaction. In the event that your order is declined, be sure to
verify the following:
1. The billing address and shipping address match the billing address on your credit card. Corporate credit card holders may need to inquire about where the
credit card statements are billed to:;
2. Be sure that the Security Code (CVV code) on the back of your card has been entered and that it has been entered correctly;
3. For international orders, spell out your address explicitly and without abbreviations;
4. Be sure that you are not missing any information of the form, such as last name or zip code;
5. Be sure that the zip code you entered is correct;
6. Be sure that you have enough available credit on your account
If your transaction is still declined, please e-mail us for assistance at customerservice@goddessdevabitch.com . DO NOT E-MAIL YOUR CREDIT CARD NUMBER
TO US.
When our transaction system requests approval for your order, an electronic request is submitted to the bank that issued your credit card. Often, a bank will
issue an approval code for the transaction to our system even though the zip code and/or address or card code you entered is incorrect. When our verification
system receives the approval and the status of your address, zip code or card code match, it may decline the order due to a code, address or zip code
mismatch. The reason is that the order must pass our Fraud Protection Filters to protect you from unauthorized transactions. The result may be that your
bank still is holding the funds against your credit limit though your order has been declined by our system. We do not have control over the period of time in
which your bank keeps the hold and when they release the hold on your account. This varies greatly between financial institutions. We cannot request that a
financial institution release a hold due to the way in which member banks operate. If your transaction has been declined and your bank indicates it is issuing a
hold, we recommend waiting two business days before contacting your bank about the status of the hold. By this time, most holds released.
Our transaction policies and procedures have been structured to provide you with the best protection against unauthorized transactions on your account. While
at times they may inconvenience the card holder, we would rather protect your safety than risk shipping an unauthorized order against your account without your
approval.
GoddessDevaBitch welcomes you to the movement! If you would like to know more on how GoddessDevaBitch was birthed please visit our Museality page.
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